Frequently Asked Questions

Everything you need to know about your favorite socks and apparel.

When will my order ship?

Most orders are processed and shipped within 2-3 business days. During peak seasons or sales, please allow for additional processing time.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, socks must be in their original packaging.

How do I care for my Hansel from Basel products?

To ensure longevity, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions can be found on the inner label of each garment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I modify or cancel my order after it's placed?

Once an order is placed, it is sent immediately to our warehouse for processing. We are unable to guarantee changes or cancellations, but please contact us quickly and we will do our best to assist.